Refund Policy

Introduction

At Quick Park, we strive to provide a seamless and reliable parking booking experience. This Refund Policy outlines the circumstances under which refunds may be issued for bookings made through our platform.

All refunds are processed in accordance with our Terms of Service and applicable laws. Please review this policy carefully before making a booking.

Eligibility for Refunds

User Cancellations

• Full Refund: Cancellations made 24+ hours before booking start time
• 50% Refund: Cancellations made 12-24 hours before booking start time
• No Refund: Cancellations made less than 12 hours before booking start time
• No Refund: No-shows or late cancellations

Host Cancellations

• Full Refund: Space becomes unavailable due to unforeseen circumstances
• Full Refund: Host cancels booking with valid reason
• Partial Refund: Host cancels within 2 hours of booking start time

Technical Issues

• Full Refund: Booking fails due to platform technical issues
• Full Refund: Payment processing failures
• Full Refund: App crashes or system errors preventing access

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Fraudulent bookings or suspicious activities
• Violations of our Terms of Service or Community Guidelines
• Early departures (parking time not fully utilized)
• Vehicle damage or accidents at parking location
• Loss of vehicle or personal belongings
• Changes in local parking regulations or restrictions
• Force majeure events (natural disasters, strikes, etc.)
• Disputes between users and hosts not resolved through our mediation

Refund Processing

Processing Time

• Refund requests are processed within 3-5 business days
• Approved refunds appear in original payment method within 7-10 business days
• Processing times may vary depending on payment provider and bank

Refund Methods

• Original Payment Method: Refunds returned to the payment source used
• Wallet Credits: Available for future bookings (when applicable)
• Bank Transfer: For certain payment methods requiring direct transfer

Currency & Fees

• Refunds processed in original booking currency (INR)
• No processing fees charged for approved refunds
• Exchange rate fluctuations may affect refund amounts

How to Request a Refund

Through the App

• Go to "My Bookings" section
• Select the booking requiring refund
• Choose "Request Refund" and provide reason
• Submit supporting evidence if applicable

Contact Support

• Email: support@quickpark.com with booking ID
• Include detailed reason and supporting documentation
• Response within 24-48 hours
• Resolution within 3-5 business days

Special Circumstances

Medical Emergencies

In cases of medical emergencies, users may be eligible for full refunds regardless of cancellation timing. Medical documentation must be provided.

Weather-Related Issues

Severe weather conditions affecting parking access may qualify for partial or full refunds at our discretion.

Government Restrictions

Lockdowns, curfews, or government-imposed restrictions may qualify bookings for full refunds.

Dispute Resolution

If you disagree with a refund decision:

• Contact our support team within 7 days of the decision
• Provide additional evidence or documentation
• Our team will review and provide final resolution
• Escalation to higher management available if needed

Contact Information

For refund-related inquiries or assistance:

• Email: refunds@quickpark.com
• Phone: +91-80-XXXX-XXXX (Mon-Fri, 9 AM - 6 PM IST)
• Response Time: Within 24 hours for urgent cases
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Policy Updates

• This policy may be updated periodically
• Changes will be communicated through the app and website
• Continued use constitutes acceptance of updated policy